From spreadsheets to a unified retail operation — across three branches.

The challenge

With three branches in different parts of Nairobi, Maridadi had no single view of stock, sales, or staff performance. Each branch manager kept their own spreadsheet. Reconciliation took two days at month-end. Stock theft was suspected but impossible to prove without an audit trail. Suppliers were being ordered from three separate WhatsApp groups with no central tracking.

The solution

Hisani Retail was deployed across all three branches with a shared inventory layer. Each POS terminal syncs in real time — a sale in Westlands updates the central stock count before the receipt prints. The finance module now receives daily sales postings automatically. Staff access is role-based, with cashier performance tracked per shift. Supplier ordering moved onto the platform with full PO history.

The outcome

Within six months, Maridadi had eliminated the manual month-end reconciliation entirely. Stock discrepancies, previously written off as shrinkage, dropped by 60% with the introduction of audit trails. The operations director now reviews a live dashboard on his phone every morning instead of waiting for reports from branch managers.