40% shorter wait times. Patient records that survive staff turnover.
Baraka Medical Centre was running on paper registers, a standalone billing system, and a pharmacy stockbook. Patient wait times averaged 90 minutes. After implementing Hisani HMIS, they cut wait times to under 55 minutes and eliminated lost patient records entirely.
40%
reduction in patient wait time
0
lost patient records since go-live
18% → 3%
insurance claim rejection rate
The challenge
Baraka's OPD was seeing 150+ patients per day on a paper-based system. Triage nurses wrote on registers, doctors on separate cards, pharmacy dispensed from a handwritten stockbook. Billing was separate from clinical records — patients were sometimes charged for services they hadn't received and missed charges for services they had. Insurance claims were typed manually from paper notes and took 2 weeks to submit.
The solution
Hisani HMIS was deployed with OPD registration, triage, clinical notes, pharmacy, and billing all running from a shared patient record. Patients are registered once and their record follows them through every station. Pharmacy dispensing is linked to prescriptions — no prescription, no dispensing. Insurance claim data is captured at the point of care and submitted in bulk weekly.
The outcome
Patient wait times dropped from an average of 90 minutes to 53 minutes within the first quarter. Lost records — a weekly occurrence before — have not happened since deployment. Insurance claim rejections dropped from 18% to 3% because claims are now submitted with complete clinical evidence.
“The HMIS has completely changed how we handle patient flow. Our wait times dropped by 40% in the first quarter after implementation.”
Dr. Grace Njoroge
Medical Director, Baraka Medical Centre
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