Turn your waiting room into a waiting list.
Digital queuing that works for banks, hospitals, government offices, and service centres. Customers check in on their phone, get a real ETA, and walk in when their turn arrives.
55%
reduction in perceived wait time
Replace this
What Queue Management replaces.
Paper ticket dispensers
No visibility, broken printers, angry customers
Verbal queuing
Disputes, VIP jumping, no data on wait times
Standalone kiosks
Expensive hardware, no analytics, no remote management
What's included
Everything you need. Nothing you don't.
Virtual check-in
SMS, WhatsApp, or QR code. Customers join from outside and arrive when their turn is near.
Multi-counter routing
Intelligent routing by service type, agent skill, and priority. VIP lanes with one toggle.
Real-time displays
TV screens, SMS alerts, and a live mobile view. Nobody stares at a number board wondering.
Manager dashboard
Live queue length, average handling time, SLA breaches, and agent performance in one view.
Feedback capture
Post-service rating sent automatically via SMS. Trends visible in the dashboard by day and agent.
HMIS integration
For healthcare deployments, queue tickets link directly to patient records in Hisani HMIS.
“Patients used to arrive at 6am to get a good number. Now they check in on their phone and arrive when we call them. It changed everything.”
James Mwangi
Hospital Administrator, Ustawi Community Hospital
Ready to see it in action?
Book a 30-minute demo with our local team. No slides, no generic pitch — just your use case and our platform.
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